### Damaged, Defective, or Incorrect Items
We always try to provide the highest level of service whenever possible. If there is a problem with your order, please contact us immediately; And please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. We will respond to you as quickly as possible.

### Return postage and Processing
We accept returns and exchanges, as long as the product packaging has not been damaged; the tags (if applicable) are still intact; and for health & hygiene reasons, if you are returning Intimate items (i.e. underwear), the hygiene seals (if applicable) are still intact.

Buyers are responsible for return postage costs, unless your return is the result of our error (damaged, defective, or incorrect item, etc.).
If item is not returned in its original condition, the buyer is responsible for any loss in value.
Once we receive your return, we will issue a credit or refund within 30 days.
Please bear in mind that it can take several days for the transaction to appear on your account, depending on your banking institution.

For any return or exchanges, Please contact us within 14 days of delivery, and dispatch items back within 21 days of delivery

### Unauthorized Returns and Worn Garments
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back. If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you.


## In UK
Service Provider: Royal Mail Track
Standard Delivery time: 3 - 7 days from dispatch
Delivery Charge:
- 1 item: £4.99
- 2 items: £5.99
- 3 items or more: FREE

## Outside UK
will take longer than the above estimated days

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A lifestyle brand inspired by fashion and comfort.

**PROPER LINGERIE CARE IS ESSENTIAL FOR LONGER LASTING BRAS AND PANTIES AND SHOULD BE DONE DELICATELY**
**KEEPING IN MIND THESE 3 POINTS**
- Hand washing is preferred over machine washing
- Alcohol free detergents are best
- Hang drying lingerie is a must

We recommend hand washing bras about every 2-3 wears with an alcohol free detergent for gentle laundering. It's also important to build your bra wardrobe so you'll have a good selection of bras to rotate, giving you more bras to wear and less washing to do. Replace your bras every 6 to 9 months, depending how many bras you have in your rotation and pay attention to the bra's elastic. Over time, the elastic wears out and the bra band can't provide proper support.


**HAND WASHING YOUR BRAS (RECOMMENDED)**

You can preserve the life of your hand-washables by following a few simple steps.
- Fill your sink with lukewarm water and add an alcohol free hand washing detergent such as Dreft, Ivory Snow, or Forever New. Avoid Woolite which is harsher and can deteriorate elastic
- Soak lingerie for up to an hour • Gently rub the fabric together to remove dirt
- Rinse in cool water (until the water runs clear)
- Lay garment fiat on a towel
- Lay another towel over top and press to remove extra water
- Always hang to dry


**MACHINE WASHING YOUR BRAS**

It using a washing machine, a mesh or lingerie bag is best to separate bras and keep them looking fresh.
- Hook the backs of your bras • Put similar color items in a lingerie bag
- Wash on a delicate cycle in cool water with gentle detergent
- When you take your molded cup bras out of the wash, reshape the cups with your hands. Don't wring out or stretch your bras
- Always hang to dry. Never put bras in the dryer because the heat will break down the spandex and you will lose elasticity 


**WASHING PANTIES**

You may want to wash most of your panties by hand. For the machine-washable ones, wash on a delicate cycle in cold to warm water, not hot. Line dry.


**WASHING SHAPEWEAR**

Wash In cool to warm water, not hot, with non-chlorine bleach when necessary. Line dry or air dry to preserve the elasticity of the garment.


**STORING YOUR BRAS**

Avoid throwing your bras and panties into one drawer and separate your molded cup bras from your bra collection. Molded cups will pucker and bend if inverted or folded, subsequently shortening your bra's life. Instead, buy a drawer with dividers to keep them organized and safe from damage.